AI Chatbot for Medical Clinics
Medical clinics receive hundreds of repetitive patient queries every week — appointments, prescription renewals, doctor availability, and opening hours. An AI chatbot handles these automatically, freeing your reception team to focus on patients in front of them.
What a clinic chatbot automates
Appointment requests
Accept appointment requests 24/7 with patient details and preferred times.
Doctor availability
Inform patients which doctors are available and their specialisation areas.
Repeat prescription guidance
Walk patients through your repeat prescription process step by step.
Opening hours and holidays
Answer questions about clinic hours, after-hours options, and public holidays.
Referral information
Explain your referral process to specialists and what documents are needed.
Test results process
Explain how and when patients can expect to receive their test results.
Medical aid queries
List accepted medical aid schemes and explain the claims process.
Vaccination information
Provide information about available vaccinations and scheduling.
New patient registration
Guide new patients through your registration process and required documents.
Frequently asked questions
Will the chatbot give medical advice?
No. Novafy AI is configured to provide administrative and informational responses only — appointment booking, opening hours, general health information you upload — and explicitly refers all clinical questions to a doctor. It is not a clinical tool.
Can the chatbot help with appointment scheduling?
Yes. The chatbot collects patient details, preferred appointment times, reason for visit, and doctor preference, then passes this to your reception team for confirmation. This significantly reduces inbound calls and allows 24/7 appointment requests.
How does it handle prescription repeat queries?
Upload your repeat prescription process and the chatbot guides patients through exactly how to request a repeat prescription — what information to provide, how long it takes, and how to collect it — reducing unnecessary calls to the practice.
What happens if a patient describes an emergency?
The chatbot immediately escalates any situation that sounds like a medical emergency — directing patients to call emergency services (10177 or 112) or visit the nearest emergency room. It does not attempt to handle clinical emergencies.
Is this POPIA and HPCSA compliant?
Novafy AI processes only the information patients voluntarily share through the chat interface and stores it securely. The chatbot does not access patient medical records and operates as a communication interface, not a clinical system.
Can it handle multiple doctors within the same practice?
Yes. You can configure the chatbot with information about each doctor in your practice — their specialisations, availability, and patient requirements — allowing patients to ask about specific doctors and book accordingly.
Give patients 24/7 access to your clinic
Medical clinics using Novafy AI handle appointment requests and patient queries around the clock — without additional reception staff.
Plans from $29/mo · Secure PayPal billing · Cancel anytime