AI Customer Service Software
Everything your business needs to deliver world-class customer service with AI — knowledge base management, 24/7 automated responses, human handoff, analytics, and lead capture — all in one platform from $29/month.
Everything included in Novafy AI
AI-powered chat widget
Embeds on any website in under 2 minutes with a single script tag.
Knowledge base management
Upload and organise all your business content in one structured knowledge base.
24/7 automated responses
The AI responds to every query instantly, day and night.
Seamless human handoff
Complex queries escalate to your team with full conversation context.
Lead capture and qualification
Collect and qualify visitor details automatically during conversations.
Conversation analytics
Dashboard with resolution rates, query volume, and customer insights.
Custom branding
Match the widget to your brand — colours, logo, greeting, and position.
Multi-channel support
Website, WhatsApp, and other channels managed from one dashboard.
API access
Integrate with your CRM, helpdesk, and other tools via API.
Frequently asked questions
What makes Novafy different from other AI customer service software?
Most AI customer service tools are add-ons to existing platforms. Novafy AI is purpose-built for AI-first customer service — with a knowledge base trained on your business content, seamless human handoff, real-time analytics, and a clean deployment that takes minutes, not months.
Is it suitable for small businesses as well as enterprises?
Yes. Novafy AI is designed to scale from a one-person business at $29/month to enterprises handling thousands of daily conversations. The platform grows with you — upgrade your plan as your conversation volume increases.
How does AI customer service improve customer retention?
Fast, accurate responses build trust and reduce frustration. Customers who get immediate answers are more likely to complete a purchase, recommend your business, and return. Every hour of delayed response erodes confidence — AI eliminates that delay.
Can the software handle multiple products or service lines?
Yes. You can upload separate knowledge bases for different product lines, departments, or brands. The AI routes queries to the appropriate knowledge base based on context.
What reporting and analytics does the platform provide?
Your dashboard shows conversation volume, resolution rates, escalation rates, most-asked questions, customer satisfaction signals, and peak query times. This data helps you improve your knowledge base and understand your customers better.
Does it require technical skills to set up?
No. Setup requires no coding — you upload your business content, embed a script tag on your website, and you're live. The average setup time is 1–2 hours. Technical integrations (API, webhooks) are available for teams that want them.
The complete AI customer service platform
Start with Novafy AI today and deliver 24/7 AI-powered customer service from $29/month — no enterprise budget required.
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