AI Chatbot for Dentists
Your reception team can only handle so many calls simultaneously. An AI chatbot books appointments, answers treatment questions, explains costs, and handles after-hours patient queries — so your team focuses on patients in the chair.
What your dental chatbot handles
Appointment booking
Guide patients through scheduling, collect preferred times, and notify reception.
Treatment information
Explain procedures — implants, orthodontics, whitening, root canals — in plain language.
Pricing and payment plans
Provide treatment costs and explain payment plan and medical aid options.
Emergency dental queries
Identify emergencies, provide first-aid guidance, and escalate immediately.
Post-treatment care
Send personalised aftercare instructions based on the treatment received.
Medical aid and insurance
Explain which schemes you accept and how to claim from medical aid.
Opening hours and location
Answer questions about your practice hours, address, and parking.
New patient registration
Walk new patients through your registration process and required information.
Dental anxiety support
Explain your approach to anxious patients and sedation options available.
Frequently asked questions
Can the chatbot book dental appointments?
Yes. The chatbot can guide patients through the appointment booking process — collecting their preferred date, time, and treatment type — and send the request to your reception team for confirmation. With calendar integration, bookings can be confirmed automatically.
How does the chatbot handle dental anxiety questions?
You can upload content about your approach to anxious patients, the sedation options you offer, what patients can expect during procedures, and your team's bedside manner philosophy. The chatbot delivers this information empathetically and consistently.
Can it explain treatment costs and payment plans?
Yes. Upload your fee schedule for common treatments — check-ups, fillings, crowns, orthodontics, whitening — and the chatbot provides accurate cost information, explains your payment plan options, and clarifies what is covered by medical aid.
How does it handle emergency dental queries?
The chatbot is configured to identify dental emergencies — severe toothache, knocked-out tooth, lost filling — and immediately provide emergency contact information and first-aid guidance while notifying your on-call team.
Can patients ask about post-treatment care?
Yes. Upload aftercare instructions for each treatment type and the chatbot provides personalised post-treatment guidance — what to eat after an extraction, how to care for new braces, what to expect after a root canal.
Is patient information handled securely?
Novafy AI collects only the information patients voluntarily share and stores it securely. The chatbot does not access your patient management system and handles contact information in accordance with POPIA and applicable healthcare data regulations.
Let AI handle the queries. You handle the patients.
Dental practices using Novafy AI reduce reception workload significantly and capture more appointment bookings outside office hours.
Plans from $29/mo · Secure PayPal billing · Cancel anytime