AI Chatbot for E-commerce
Your customers want instant answers about their orders, your return policy, and product details. An AI chatbot handles up to 70% of support tickets automatically — reducing costs and increasing satisfaction.
70%
support ticket reduction for common queries
67%
customers abandon carts without quick answers
< 1s
AI response time vs. 12hr email average
$29/mo
starting — ROI from day one
The biggest e-commerce support challenges
Order status queries flood your inbox
"Where is my order?" is the single most common customer service question for any e-commerce store — and it's entirely answerable by AI.
Return requests require manual processing
Walking customers through your returns process, checking eligibility, and setting expectations takes team time that AI can handle in seconds.
Pre-purchase questions kill conversions
Customers who can't get answers about sizing, compatibility, or delivery times abandon their carts. An AI chatbot answers these instantly, recovering lost revenue.
E-commerce chatbot use cases
Order status & tracking
Guide customers to track their order without contacting support.
Returns & refund policy
Explain your returns process, eligibility, and expected refund timelines.
Product Q&A
Answer questions about specifications, compatibility, sizing, and stock availability.
Shipping information
Explain delivery options, estimated times, and international shipping policies.
Abandoned cart recovery
Engage browsing customers and answer hesitation-causing questions in real time.
Discount & promotion queries
Clarify active promotions, coupon codes, and eligibility requirements.
Payment & checkout support
Help customers through payment issues, declined cards, and checkout errors.
Product recommendations
Guide customers to the right product based on their needs and budget.
Account & subscription help
Answer questions about account creation, password reset, and subscription management.
Frequently asked questions
Can the chatbot handle order tracking questions?
Yes. You can connect Novafy AI to your order management system or upload your tracking process FAQs so the chatbot can guide customers to track their orders. For deep integration with platforms like Shopify, the chatbot can be trained on your specific order status workflow.
How does the chatbot handle returns and refund requests?
The chatbot walks customers through your returns process step by step — eligibility criteria, how to initiate a return, expected refund timeline — based on the returns policy you've uploaded. This eliminates the most common reason customers contact support.
Will the chatbot help recover abandoned carts?
Yes. When integrated with your site, the chatbot can proactively engage customers who are browsing without buying, answering product questions, addressing concerns about sizing or compatibility, and guiding them toward completing their purchase.
Can it handle product recommendation questions?
Absolutely. Upload your product catalogue information and the AI can guide customers to the right product based on their needs, budget, and preferences — acting as a virtual sales assistant.
Does it work with Shopify, WooCommerce, and other platforms?
Yes. Novafy AI embeds on any website with a single script tag — Shopify, WooCommerce, Magento, Wix, or a custom-built store. There's no platform-specific installation needed.
How much can a chatbot reduce our support ticket volume?
E-commerce stores typically see a 50–70% reduction in inbound support tickets for common queries like order status, returns, shipping times, and product information. This frees your team to handle complex disputes and VIP customers.
Cut your support ticket volume by 70%
E-commerce stores using Novafy AI handle the majority of support queries automatically, freeing their team for high-value work.
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