AI Chatbot for Restaurants
During peak service hours, your staff can't answer calls and messages. An AI chatbot handles reservations, menu questions, dietary inquiries, and catering requests — so no enquiry goes unanswered.
What your restaurant chatbot handles
Table reservations
Collect reservation details and confirm bookings without phone calls.
Menu questions
Answer questions about dishes, ingredients, portions, and pricing.
Dietary and allergen queries
Provide accurate allergen information and dietary suitability (halal, kosher, vegan).
Catering enquiries
Collect catering requirements and pass to your events team automatically.
Operating hours
Answer questions about opening times, kitchen closing time, and holiday hours.
Private dining and events
Explain your private dining options, minimum spend, and booking process.
Parking and location
Provide directions, parking availability, and transport links.
Daily specials
Share today's specials and seasonal menu items with interested guests.
Complaint handling
Capture and escalate complaints during busy service with full context.
Frequently asked questions
Can the chatbot handle table reservations?
Yes. The chatbot collects reservation details — date, time, party size, special requirements — and forwards them to your team for confirmation. With reservation system integration, bookings can be confirmed automatically.
How does it handle dietary and allergy questions?
Upload your menu with allergen information, dietary labels (vegan, halal, kosher, gluten-free), and any substitution options. The chatbot provides accurate dietary information to guests and notes special requirements for the kitchen.
Can it take catering enquiries?
Yes. The chatbot can collect catering enquiry details — event type, guest count, date, budget, and special requirements — and pass these to your events team. This captures catering leads even during service hours when staff are occupied.
Will the chatbot tell guests about daily specials?
Yes, if you update it regularly. You can update your chatbot's knowledge base with daily specials, seasonal menus, and promotional offers so guests always receive current information.
How does it handle complaints about orders or service?
The chatbot collects the complaint details empathetically and escalates to a manager with full context. This ensures every complaint is captured, logged, and addressed — even during busy service periods when staff aren't available to respond immediately.
Is it suitable for fast food as well as fine dining?
Yes. Novafy AI adapts to your restaurant's tone. A casual fast-food brand can configure a friendly, relaxed chatbot personality, while a fine dining establishment can maintain a sophisticated, formal tone — all based on your uploaded content and brand guidelines.
Never miss a reservation or catering lead again
Restaurants using Novafy AI capture bookings and catering enquiries 24/7 — even during the busiest service hours.
Plans from $29/mo · Secure PayPal billing · Cancel anytime