Customer Support Automation That Actually Works
Stop paying a team to answer the same questions on repeat. Novafy AI resolves up to 70% of your support queries automatically — instantly, accurately, 24/7 — and hands complex cases to your team with full context.
70%
average query resolution rate
< 1s
AI response time
24/7
availability without extra cost
30 days
average time to full optimisation
How Novafy AI automates your support
Train on your knowledge base
Upload your FAQs, product documentation, policies, pricing guides, and process documents. Novafy AI learns your business in minutes and only ever answers based on your content — so every response is accurate and on-brand.
Resolve queries instantly, 24/7
The moment a customer asks a question, Novafy AI searches your knowledge base and responds in under a second — day or night, weekday or weekend. No queues, no wait times, no after-hours voicemail.
Seamless human handoff
When a query requires human judgment — complex complaints, VIP clients, escalations — the AI hands off to your team with the full conversation history. Your agents pick up mid-conversation with complete context.
Analytics that improve over time
Your dashboard shows exactly what customers are asking about, what the AI resolved, and where it escalated. Use this data to improve your knowledge base and continuously increase your automation rate.
What customer support automation handles
FAQ resolution
Answer any question covered in your knowledge base instantly and accurately.
Order and account queries
Handle status inquiries, account questions, and subscription management.
Policy explanations
Explain returns, refunds, warranties, and service policies clearly.
Product and service information
Answer feature questions, pricing queries, and compatibility concerns.
Onboarding guidance
Walk new customers through setup, getting started, and first-use steps.
Complaint first response
Capture and acknowledge complaints instantly, then escalate with context.
Lead qualification
Qualify inbound leads before routing them to your sales team.
Appointment and booking requests
Collect booking details and route to the right team member.
After-hours support
Handle customer queries when your human team is offline.
Works for every industry
Frequently asked questions
What percentage of queries can AI actually resolve automatically?
For most businesses, 50–70% of inbound support queries are repetitive and answerable from a knowledge base — order status, pricing, policies, FAQs, how-to questions. Novafy AI handles all of these automatically, escalating only queries that genuinely require human judgment.
Does automation reduce customer satisfaction?
No — done correctly, it improves it. Customers want fast, accurate answers. AI responds in under a second, 24/7. A customer who gets an instant accurate answer at 11pm has a better experience than one who waits 24 hours for a human email reply.
How does the AI know what to say?
You train Novafy AI on your business content — your FAQs, product documentation, policies, pricing, and process guides. The AI only answers using this content, so every response is accurate and on-brand. It never makes up information.
What happens when the AI can't answer a question?
When the AI cannot find relevant information, it tells the customer honestly and offers to connect them with a human agent. Your team is notified with full conversation context, so the handoff is seamless and the customer doesn't have to repeat themselves.
How does customer support automation reduce costs?
By resolving the majority of support queries automatically, you reduce the headcount needed in your support team, decrease average handle time for human agents (who only handle complex cases), and eliminate the cost of after-hours staffing entirely.
How long does it take to see results?
Most businesses see immediate reduction in query volume to human agents from day one of deployment. Full optimisation — as you refine the knowledge base based on analytics — typically happens within the first 30 days.
Automate your support — starting today
Businesses using Novafy AI resolve 70% of support queries automatically and scale support without scaling headcount.
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