AI Live Chat for Your Website
Respond to every visitor in under a second — any time of day. Novafy AI handles the majority of live chat queries automatically and passes complex cases to your team with full context, so no conversation falls through the cracks.
AI live chat features
Under-1-second response time
Faster than any human agent — every time, regardless of volume or time of day.
24/7 availability
Handles conversations at 3am on a Sunday exactly as well as 2pm on a Monday.
Natural language understanding
Understands questions asked in any phrasing — not just pre-programmed keywords.
Knowledge base powered
Answers from your uploaded content only — accurate, consistent, on-brand.
Seamless human handoff
Escalates to your team with full context — no repetition required.
Conversation history
Complete conversation logs in your dashboard for review and quality assurance.
Customisable widget
Matches your brand — colours, greeting message, and position.
Lead capture
Collects contact information during conversations automatically.
Multi-conversation handling
Handles unlimited simultaneous conversations — no queues, no wait times.
Frequently asked questions
How is AI live chat different from a regular chatbot?
Traditional chatbots follow rigid decision trees and fail when customers ask anything outside their script. Novafy AI uses large language models to understand natural language — customers can ask questions in any phrasing and get accurate answers. It's conversational, not scripted.
How fast does the AI respond?
Under one second for the vast majority of queries. This is dramatically faster than human agents, who typically take minutes to hours to respond, particularly outside business hours.
What happens when the AI can't handle a query?
The AI identifies when a query requires human expertise and escalates to your team with full conversation context. Your agent picks up the conversation seamlessly — the customer doesn't have to repeat themselves.
Can human agents take over from the AI at any point?
Yes. From the Novafy dashboard, your team can monitor live conversations and jump in at any point. Customers can also request a human agent explicitly — the AI will escalate immediately.
Does the AI live chat work outside business hours?
Yes — this is one of its core advantages. The AI handles conversations 24/7 without any time restrictions. During business hours, complex cases escalate to your team. Outside hours, they're queued for the next available agent with full context.
How does the AI learn what to say?
You upload your business content — FAQs, product documentation, pricing, policies — to Novafy's knowledge base. The AI answers exclusively from this content, ensuring accuracy and brand consistency in every response.
Related features and comparisons
Replace slow email support with instant AI live chat
Deploy AI live chat in minutes and respond to every website visitor in under a second — 24 hours a day.
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