AI Chatbot for Universities
Universities handle thousands of repetitive queries from prospective students, current students, and parents every week. An AI chatbot automates the majority of these queries — 24/7, in multiple languages, at scale.
What the chatbot automates
Admissions requirements
Application dates, required documents, selection criteria, and process timelines.
Course and faculty information
Available programmes, course content, duration, and entry requirements.
Fee schedules
Tuition fees, registration fees, accommodation costs, and payment plan options.
Financial aid and bursaries
Available bursaries, scholarship criteria, application processes, and deadlines.
International student support
Visa requirements, language requirements, recognition of foreign qualifications.
Campus information
Campus maps, facilities, accommodation options, and transport links.
Student services
Health services, counselling, disability support, and student association information.
Examination and results
Exam timetables, supplementary exams, results release dates, and appeals process.
Registration and enrolment
Re-registration processes, module selection, and academic calendar.
Frequently asked questions
What university departments benefit most from an AI chatbot?
Admissions offices, student services, financial aid departments, and the registrar's office typically receive the highest volume of repetitive queries. A chatbot trained on these departments' FAQs delivers the greatest immediate impact.
Can the chatbot guide prospective students through the application process?
Yes. The chatbot can explain application requirements for each faculty, submission deadlines, required documents, selection criteria, and acceptance timelines — answering the most common pre-application queries instantly.
How does the chatbot handle questions about fees and financial aid?
Upload your fee schedules, bursary and scholarship information, payment plan options, and financial aid application processes. The chatbot answers these queries accurately and consistently across all channels.
Can it support international applicants?
Yes. You can upload international-specific information such as visa requirements, language proficiency requirements, recognition of foreign qualifications, and international fee structures. The chatbot handles international inquiries 24/7 across time zones.
Is it suitable for both undergraduate and postgraduate queries?
Absolutely. You can configure the chatbot with separate knowledge bases for undergraduate and postgraduate enquiries, routing students to the appropriate information based on their programme level.
How do we measure the chatbot's impact?
Your Novafy dashboard provides detailed analytics on conversation volume, most-asked questions, resolution rates, and escalations. This data helps identify gaps in your information architecture and inform content improvements.
Scale your student support without scaling headcount
Universities using Novafy AI handle thousands of queries automatically — freeing staff to focus on complex student matters.
Plans from $29/mo · Secure PayPal billing · Cancel anytime